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A 5 Year focus: Achievements and Milestones of City of Cape Town Municipality




Posted: 20 October 2021

The Minister of the Department of Co-operative Governance and Traditional Affairs (COGTA), Minister Dr Nkosazana Dlamini-Zuma, officially proclaimed the 1st of November 2021 as the day when South Africans will take to the polls to elect councils for all district, metropolitan and local municipalities in each of the country's nine provinces (Local Government Elections).

In response to this, SALGA is rolling out a Local Government Transition Campaign, which includes the following objectives:



Raise awareness about the constitutional objects and functioning of Local government

  • Local government providing effective and equitable service delivery

Promote responsible and accountable local government leadership

  • Local government is concerned about improving the lives of citizens through improved governance and delivery of services

Promote responsible citizenry

  • Encouraging participation in local government
  • Local government is everyone’s business

Create awareness of the role and purpose of SALGA

  • SALGA as the thought leader, protector and strategic disruptor of local government
  • SALGA working together with stakeholders for the betterment of the lives of South African Citizens
  • SALGA is an employer of choice


As the 4th term of the local government administration draws to an end, some of the milestones that have been achieved by City of Cape Town Municipality include the following:


  • R20,5 billion in investments secured, creating 21 500+ jobs and 7 600+ training opportunities since 2018.
  • Lowest rates for commercial properties in 2021/22.
  • Serviced 4 800 enquiries from SMMEs via the City’s Business Hub since launch in August 2019, with 99% of service requests actioned within two working days in 2020/21.
  • Enabling over 3 800 permitted informal traders, with R50 million to upgrade trading spaces in the next four years.
  • Over 1 100 km of fibre-optic cable installed across Cape Town, connecting 556 buildings.
  • Leading the charge to break Eskom’s monopoly and buy power on the open market, the only way to bring the electricity prices and reliable supply that households and businesses need.
  • Cape Town’s New Water Programme (NWP) aims to deliver around 300 million litres (M?) per day by 2030.
  • Invested R50 billion into infrastructure over the last decade.
  • Over the next three years, more than R10 billion of the City’s R29 billion capital expenditure plan will be invested in water and sanitation infrastructure to support sustainable development

Investment and Economy

  • Since 2018, the City secured R20,5 billion in investments, creating 21 500+ jobs and 7 600+ training opportunities via our funded strategic business partners (SBPs) in high-growth industries.
  • Employment in Cape Town grew by 17,7% between 2008 and 2020 (pre-Covid-19).
  • Cape Town was ranked the top financial centre in sub-Saharan Africa in the Global Financial Centres Index 2018.
  • Cape Town is one of the world’s fastest-growing regions for foreign direct investment and remains a preferred and trusted investment destination in Africa, according to the African Tech Ecosystems of the Future 2021/22 report.
  • Cape Town’s Investment Incentives Policy includes one-stop investment facilitation, incentivised electricity tariffs, waiving of fees, and fast tracking of development applications.
  • Incentives focus on boosting manufacturing in targeted areas with significant job-creation potential, including Atlantis Industria, Parow Industria, Elsies River, Lansdowne Industrial, Triangle Farm, and Sacks Circle.
  • Cape Town is SA’s metro with the lowest rates for business and commercial properties in 2021/22.
  • The City’s Broadband Programme has to date installed over 1 100 km of fibre-optic cable across Cape Town, connecting 556 buildings.

Economic Recovery

  • The City approved over R105 billion in building plans for new development in the last five years (July 2016 to July 2021), including R22,2 billion approved since the start of Covid-19 lockdowns (March 2020 to July 2021).
  • Khayelitsha/Mitchells Plain was the City’s second highest subdistrict in 2020/21, with over 3 288 building plans approved worth R1,5 billion, a promising sign of local development for many working and middle-class neighbourhoods.
  • Major new developments approved by the City worth 40 000 jobs are set to fuel Cape Town’s economic comeback, including Harbour Arch (R14 billion private investment), V&A Waterfront Canal District (R4 billion private investment), and the River Club (R4 billion private investment) to be anchored by Amazon’s African headquarters.


Urban Regeneration and Service Delivery coordination

  • The Mayoral Urban Regeneration Programme (MURP) has put R200 million into service delivery coordination in 2021/22, appointing precinct managers and enhancing basic services and by-law enforcement in 23 identified precincts across the metro.
  • Overall, MURP is coordinating 80 capital projects and 200 operational projects in the identified precincts, including Bellville CBD, Parow CBD, Goodwood CBD, Atlantis CBD, Lotus Park, Bishop Lavis CBD, Bonteheuwel, Hanover Park, Manenberg, Ocean View, Uitsig, Wynberg, Nyanga Urban Node, Monwabisi Park, Harare, Durbanville Public Transport Interchange, Kraaifontein CBD, Delft, Kuils River CBD, Nolungile Station Precinct, Nonkqubela Station Precinct, Mitchells Plain Town Centre and Bo-Kaap.

Support for SMMEs and Informal Traders

  • Over 4 800 enquiries from SMMEs serviced by the City’s Business Hub since launching in August 2019, with 99% of service requests actioned within two working days in 2020/21. Services include business registration, access to finance, permits, market access, among others.
  • Over 1 600 registered community-based vendors have benefited from supplier development training and market access initiatives in the past two years.
  • The City has distributed over 13 000 Covid-19 toolkits to SMMEs, 10 000 kits for informal traders, thousands of masks and sanitisers, and signage to help small businesses open safely.
  • The City is supporting small business incubation and development with funding, facilities, and business development workshops, including:
  • FurnTech in Nyanga, which trains learners and supports SMMEs in the furniture industry;
  • Bandwidth Barn in Khayelitsha, which offers a resource hub for SMMEs, a public computer lab, and training; and
  • SAREBI in Atlantis, focusing on renewable energy and the SEZ.

Expanded Public Works Programme (EPWP)

  • The City created over 188 500 Expanded Public Works Programme (EPWP) temporary work opportunities over the last five years, including over 110 700 opportunities for women and over 94 500 for unemployed youth.
  • Over 129 500 EPWP opportunities will be created over the next three years until June 2024.
  • The EPWP Jobseekers Database ensures fairness and no political interference, using a randomised, digital selection process for projects within each subcouncil.

Energy Efficiency

  • Cape Town is the most energy efficient city in South Africa, with over 265 GWH of electricity saved in 12 years of our municipal energy efficiency project, enough to power 40 clinics for 10 years. This has in turn generated a financial saving of R300 million, with over 262 700 tonnes of carbon emissions avoided.
  • The City has retrofitted energy-efficient lamps in all traffic lights and 36% of all streetlights approximately to date.
  • City buildings have over 563 kWp of rooftop solar PV systems installed, over 53% of all facilities have smart electricity meters, and 77 municipal buildings have been fully retrofitted for more energy efficiency.

Waste Recycling

  • The City offers a kerbside recycling programme to over 190 000 households, with over 27 290 tonnes in recyclables diverted from landfill in 2020/21 alone.
  • Through the garden waste-chipping programme, over 53 000 tonnes of organic waste was diverted from landfill in 2020/21.
  • The City has distributed 22 495 home composting bins free of charge, diverting an estimated 380 tonnes of organic waste from landfill each month from 2016 to June 2020.
  • The City is on track for 100% of all wheelie bins made from recycled materials with over 378 300 Fifty/50 bins already in use, and over 1,2 million kilograms of condemned bins diverted from landfill to manufacture this recycled product over the last six years.
  • The United Nations has issued the City’s first 126 200 carbon credits for reducing emissions equivalent to 24 760 passenger vehicles driven for one year, all made possible by the Landfill Gas Extraction and Utilisation Project.


  • Over 120 000 sewer blockages were attended to in 2020, with around 74% of blockages due to misuse of the system.
  • The City budgets on average up to R130 million per year to clear around 2 900 large illegal dumping hotspots, including into sewers, with 91 vehicles impounded in 2020/21 for dumping.
  • 300 damaged or stolen manholes are replaced each month across Cape Town, with all old covers being replaced by new versions made of materials with little to no scrap value to discourage theft.
  • The City is raising public awareness and education to reduce misuse and abuse of the sewer system – a key driver of sewage overflows. A new citywide campaign was launched this year under the slogan ‘Bin it, Don’t Block it’.
  • The City conducts ongoing water quality sampling at 120 inland points and 99 coastal points in the metro, publishing comprehensive Inland and Coastal Water Quality reports to promote transparency of results.
  • Pipe bursts have been reduced from 60 per 100 km in June 2010, to 27 per 100 km in 2021 – a 55% improvement, with a further R860 million projected over the next decade to ensure sustainable water supply, and reduce pipe bursts, water outages, and losses.
  • Over R637 million has gone to upgrading and maintaining the water network over the last 10 years, including the Pipe Replacement Programme. A further R860 million is projected over the next decade to ensure sustainable water supply, and to reduce pipe bursts, water outages, and losses.
  • Cape Town is the leading metro for pressure management technology, establishing 170 pressure management zones covering 68% of the water network as of June 2021, upping our ability to reduce leaks, bursts, and especially consumption, with savings of 70 M?/d at the peak of the 2018 drought.

In 2021/22, the City’s infrastructure investments include:

  • Maintenance of road and stormwater infrastructure, public transport interchanges, and traffic signals – R793 million
  • Road rehabilitation and reconstruction – R163 million
  • Facilities for pedestrians, cyclists, and universal access – R88 million
  • Traffic congestion relief projects – R87 million

From January to August 2021, the City has:

  • Repaired over 18 000 potholes, Resurfaced 121 km of roads  and Completed four signalling projects at crossings and intersections.

Completed City Projects include:

  • Dualling Plattekloof Road from De Grendel Avenue to Gert van Rooyen Avenue.
  • Malibongwe Drive (M12) extension from Sienna Drive to Tygervalley Road.
  • R300/Bottelary interchange (new NB ramps).
  • Amandel Road (dualling) phase 1 (Bottelary Road to River bridge).
  • Saxdowns Road (new link) phase 1 (River bridge).
  • Van Riebeek/Langverwacht (TSM).
  • Sir Lowry’s Pass Village Road phase 1 (dualling: Schaapenberg Road to Bizweni Avenue).
  • Jip de Jager extension from Van Riebeeckshof Road to Racecourse Road.
  • Brackenfell Boulevard/Eskom Road intersection.
  • N1 – additional lanes (Province) and N2 – additional lanes (Province)

Safe City

  • Law Enforcement has more than tripled the arrest rate in the past five years, following a 55% increase in the Safety and Security budget in 2021/22 compared to 2016, and the R1,7 billion LEAP to put more boots on the ground.
  • Tripled the number of wards supported with neighbourhood watch (NHW) equipment since 2016, now supporting 197 accredited NHWs as part of a citywide community safety network.
  • Close to 7 000 drug arrests and 113 460 drug units confiscated by Metro Police since 2016.
  • Traffic services made over 13 694 drunk driving arrests and 22 114 taxis impounded for various offences since 2016.
  • The City has doubled its Metro Police CCTV footprint since 2016 to enhance law enforcement in public spaces, with a record 15 390 incidents captured and 267 arrests in 2020/21.
  • SA’s leading city for firefighting services, with 32 fire stations, over 1 210 firefighting and operational staff, and a 350-strong fleet.
  • Cape Town received ‘role model city’ status from the United Nations Office for Disaster Risk Reduction (UNSDR).


Caring City

  • 40% of households in Cape Town receive water and sanitation services free of charge.
  • 27% of City-supplied households get free basic electricity.
  • 100% access to refuse removal once a week, including 99,79% of informal settlements benefiting from a door-to-door service, and skips in areas where this is not possible.
  • 98% of City-supplied informal settlements have access to electricity where it is possible to connect.
  • Access to adequate sanitation is up from 92,4% to 95,5%, with over 33 800 toilets installed in informal settlements since 2012/13, and 230 000 households receiving basic water and sanitation services in recognised settlements.
  • Cape Town became the first municipality in SA to provide a dedicated janitorial service for toilets in informal settlements.
  • R39 million in emergency food relief funding since the start of the Covid-19 pandemic, with 200 000 residents benefiting daily from soup kitchens powered by City funds.
  • An estimated 207 000 people have benefited from over 64 800 housing opportunities delivered by the City since 2012/13.
  • The City spent a solid 97% of its Urban Settlements Development Grant capital budget in 2020/21 despite Covid-19, with most of the remainder to be used in the new financial year.
  • 6 500+ social housing units in the overall pipeline across 50 land parcels citywide, including 2 000 social housing units in the central Cape Town area.
  • Over 19 000 title deeds to beneficiaries since 2012/13

Human Settlements

  • Between 2015 and 2020, the City enabled over 100 000 housing opportunities across the metro, with roughly 50 000 built by the private sector, and the remainder by the City and Province.
  • Households totalling an estimated 207 000 people have benefited from over 64 800 housing opportunities delivered by the City since 2012/13, on the Breaking New Ground (BNG) subsidy alone.
  • Over 13 300 housing opportunities are currently under construction, with a further 8 000 in the construction tender phase, and 37 500 opportunities in the planning stage as of June 2021.
  • The City spent a solid 97% of its Urban Settlements Development Grant capital budget in 2020/21, with most of the remaining funds rolled over to the new year. This is despite the challenges of lockdowns, illegal occupations and red tape.
  • The City has taken action to boost its land protection budget from R170 million to R252 million in 2021/22, to prevent organised, large-scale, unlawful occupation of land.
  • Since 2016, over 40 000 affordable rental unit (CRU) tenants have benefited from R2 billion in maintenance and upgrades.
  • An estimated 160 000 people benefit from an affordable rental CRU operated by the City.
  • The City has handed over approximately 19 000 title deeds to beneficiaries since 2012/13 – empowering homeowners and their children with an economic asset.
  • To date, the City has transferred ownership of over 60 000 of its rental stock units to long-standing tenants, with 7 810 units still available for sale and transfer to eligible tenants.

Inclusive City

  • The MyCiTi bus service (phase 1A) includes around 40 routes, 200 peak buses, and 70 000 passenger trips per day (pre-Covid-19), with the R7 billion MyCiTi phase 2A expected to service 200 000 passenger trips per day by 2027, benefiting 30 communities with affordable, safe, and reliable public transport between Mitchells Plain, Khayelitsha, Claremont and Wynberg.
  • Between 2011–2021, City libraries were visited over 109 million times, with 103 million borrows of library material and 10,5 million user sessions for SmartCape computers.
  • Since 2016, the City has assisted over 820 ECDs to register and become compliant, and invested over R60 million to build five new ECD centres in Delft, Netreg, Wolwerivier, Bosasa, and Heideveld.
  • Cape Town goes above and beyond its municipal mandate with over R38,6 million in Grant-in-Aid funding for NGOs since 2016.
  • Cape Town is SA’s only metro with a social development budget aimed at people living on the street, with 1 600 shelter placements, 1 550 EPWP work placements, 575 reunifications with family, three Safe Spaces opened with 700 total capacity, and R13,5 million provided to support shelters from 2016–2021.
  • Over 8 200 patients have been screened at City Matrix® Substance Abuse Treatment sites since 2016, achieving over 80% negative drug test rate for clients who complete the programme.
  • All 80 fixed City clinics use an online clinic appointment system (OCAS) with 13 000 appointments per week, and near 100% ‘ideal clinic’ status by national quality standards

Well-run City

  • Cape Town is the only metro to achieve 15 consecutive unqualified audits since 2006.
  • Voted the most trusted metro in the country for the seventh time in a row according to the 2020 Consulta Citizen Satisfaction Index.
  • Improved service request system, upping live communication with residents through SMS or email status updates, including four status levels viewable live on the City’s ‘Report a Fault’ online portal.
  • R3,35 billion in rates relief for 2021/22 and R4 billion debt write-off and payment incentive.
  • Lowest residential property rates of metros in South Africa.
  • The City of Cape Town is providing R3,35 billion in rates relief for 2021/22, including R1,99 billion for indigent relief and R1,35 billion in rates rebates, over and above a dedicated R313 million Covid-19 relief budget.
  • +-R4 billion debt write-off and payment incentive to aid struggling residents and foster a culture of payment (arrears debt of three years or older written off if qualifying account holders enter a payment arrangement).
  • 230 qualifying guest houses and bed and breakfasts assisted with temporary rates reduction since the start of Covid-19 lockdowns.

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